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Store Policies - Políticas de la tienda
Refund Policy - Política de reembolsos
Refund Policy
(Last updated: 1 September 2026)
Returns & Refunds
We produce custom‑engraved NFC cards made individually for each customer. Because these items are personalized and manufactured on demand, they cannot be returned or refunded once production has started.
This follows consumer protection rules for custom‑made goods in Åland/Finland.
Non‑returnable items
- Custom‑engraved NFC cards
- Personalized accessories
- Any product made specifically for the customer
These items are not eligible for return or cancellation, except in cases of defects.
Defective or incorrect products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery:
Email: pedererikssontrade@gmail.com Address: Örtvägen 32 A 5. AX-22100 Mariehamn - Åland Islands - Finland.
We will replace the item at no additional cost.
Order cancellations
Orders can only be cancelled before engraving or production begins. Once production has started, the order cannot be cancelled.
Shipping costs
Shipping costs are non‑refundable.
Contact
For questions about this policy, please contact: pedererikssontrade@gmail.com
Shipping Policy - Política de envíos
Shipping Policy
(Last updated: 1 September 2026)
Processing Time
All orders are processed within 2-3 business days. Custom‑engraved NFC cards are produced individually, and engraving begins shortly after the order is placed.
Shipping Locations
We ship from Åland Islands to:
- Canary Islands
- Åland Islands
Shipping Method
Orders are shipped via Posten Åland using international small‑parcel services. A CN22 customs declaration and a commercial invoice are attached to each shipment as required for export.
Delivery Time
Estimated delivery times:
- Canary Islands: 7–14 business days
Tracking
All orders include a tracking number. You will receive the tracking information by email once the order has been marked as shipped.
Customs & Import Taxes (IGIC)
Shipments to the Canary Islands are subject to IGIC (7%) and customs clearance. The courier (Correos/DHL) will contact the customer directly to request NIF/NIE for import processing. These charges are the responsibility of the customer.
Incorrect Address Information
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or lost shipments caused by incorrect address details.
Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact us at: pedererikssontrade@gmail.com We will assist with a replacement or claim process.
Contact
For questions about shipping, please contact: pedererikssontrade@gmail.com
Privacy Policy - Política de privacidad
Privacy Policy
(Last updated: 1 September 2026)
Introduction
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. We operate from Åland Islands and follow applicable Finnish/EU data protection rules (GDPR).
Information We Collect
We collect the following information when you place an order or contact us:
- Name
- Shipping address
- Email address
- Phone number (optional)
- Order details
- Payment information (processed securely by Stripe)
We do not store full credit card numbers. All payments are handled by Stripe, which is PCI‑DSS compliant.
How We Use Your Information
We use your information to:
- Process and deliver your order
- Provide tracking information
- Contact you about your purchase
- Improve our store and customer experience
- Comply with legal requirements (tax, customs, accounting)
Sharing Your Information
We only share your information with:
- Stripe, for secure payment processing
- Posten Åland and international carriers (e.g., Correos/DHL) for shipping
- Customs authorities when required for export/import documentation
We do not sell or share your data with third parties for marketing.
Cookies & Website Analytics
Our website may use cookies to improve functionality and user experience. You can disable cookies in your browser settings if you prefer.
Data Protection (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Request corrections
- Request deletion (unless data must be kept for legal reasons)
- Request a copy of your data
To make a request, contact us at pedererikssontrade@gmail.com
Data Retention
We retain order information as required by law (tax and accounting regulations). Other data is kept only as long as necessary for customer service and store operations.
Security
We take reasonable measures to protect your information. Payment data is handled exclusively by Stripe, using industry‑standard encryption.
Contact
If you have questions about this Privacy Policy, please contact: pedererikssontrade@gmail.com
Terms of Service - Términos de servicio
Terms of Service
(Last updated: 1 September 2026)
Overview
These Terms of Service govern your use of our website and the purchase of our products. By placing an order, you agree to these terms.
We operate from Åland Islands, and all transactions follow applicable Finnish/EU consumer regulations.
Products
We sell custom‑engraved NFC cards and related accessories. Each product is made individually for the customer.
Product images on the website are for illustration purposes. Minor variations may occur due to engraving, materials, or production processes.
Pricing & Payment
All prices are listed in EUR. Payments are processed securely through Stripe. We do not store full credit card details.
Order Processing
Orders are processed within 2-3 business days. Engraving and production begin shortly after the order is placed.
Once production has started, the order cannot be cancelled.
Shipping
We ship from Åland Islands using Posten Åland. Delivery times vary depending on destination and customs processing.
A tracking number will be provided once the order is marked as shipped.
Customers are responsible for providing accurate shipping information.
Customs & Import Fees
Shipments to the Canary Islands and other international destinations may require customs clearance. Import taxes (such as IGIC) are the responsibility of the customer.
Couriers (Correos/DHL) may request NIF/NIE from the customer for import processing.
Returns & Refunds
Custom‑engraved products are non‑returnable and non‑refundable, except in cases of defects.
If your product arrives damaged or incorrect, contact us within 7 days of delivery at: pedererikssontrade@gmail.com
We will replace defective items at no additional cost.
Intellectual Property
All designs, images, and content on this website are our property and may not be copied or reproduced without permission.
Limitation of Liability
We are not responsible for delays caused by customs, couriers, or incorrect address information. We are not liable for indirect or consequential damages.
Changes to Terms
We may update these Terms of Service at any time. The latest version will always be posted on this page.
Contact
For questions about these terms, please contact: pedererikssontrade@gmail.com